Tag: retail

Apple, Take Me Away!

LoyaltyTagsRight before the annual developer pilgrimage to Moscone Center, the interwebs become flush with wish lists for Apple’s World Wide Developer Conference and this year is no different. I can’t quibble with my peer’s desires for Apple to focus on fixing bugs and increasing stability rather than adding new and shiny features, but there is one tiny area I’m secretly hoping will play a major role in iOS 9 – Apple Pay Loyalty Programs.

Without a doubt, Apple Pay has been one of the best advancements out of Cupertino in the last 10 years. It makes paying for goods and services generally quicker, far more secure and reduces the amount of “stuff” I need to carry around in my pockets. When it was announced, Apple hinted at upcoming upgrades that would allow retailers to offer loyalty programs and incentives if people used Apple Pay at their retail locations. That was then, and this is now.

Although Tim Cook’s Apple Pay has made impressive in-roads in the space, many retailers have remained skeptical and have refused to join in the secure fun either because they are lazy, cost conscious or can’t get access to the kinds of information that Apple won’t make available via Apple Pay – customer data. Retailers currently have no way to say to Apple Pay customers “If you buy from us, we’ll give you loyalty points you can use for a future discount!” and that’s a problem. As a consumer, I desperately want to reward businesses that make my financial transactions more secure and I want them to recognize my choice by giving me the kinds of incentives I’ve come to enjoy over the years.

Like me, you probably carry around loyalty cards on your keyring or wallet that the cashier swipes when you check out at the grocery store. I hate these things desperately, they need to die a violent death. I absolutely love paying for my lunch via Apple Pay at Panera Bread, but I wince when I have to reach for my wallet to hand the cashier my Panera card just so I can get credit towards next month’s free cookie. It makes no sense.

If there’s any single thing on my wish list for this year’s WWDC, it would be for Apple to give me the ability to never have to carry loyalty/reward cards around ever again. With Apple Pay, Cupertino has made good on its original Passbook promise – A safe, secure and digital wallet without the physical wallet. I’m really hoping that they’ve found a way to integrate loyalty programs into Apple Pay for iOS 9. Doing so is good for the consumer, for businesses and ultimately the economy as paying for stuff electronically gets easier and more secure. Now if I could just get rid of my car’s key fob. Maybe one day.

UPDATE: BINGO! At today’s WWDC keynote address Apple unveiled that they will be adding merchant rewards cards to Apple Pay with iOS 9. Yes Virginia, sometimes dreams do come true!

You Just Lost A Customer

News today that some businesses have begun disabling the NFC readers in their retail locations so as block customers from using Apple Pay. When I read this, I have to say it filled me with rage. I don’t yet own an iPhone 6 or 6 Plus, but I will soon and one of the reasons why I’ve been looking forward to owning one is the secure, easy transactions that Apple Pay represents. Now we learn that a group of merchants wants to introduce their own payment processing system, one that favors the merchants by eliminating credit card fees, but is most likely far less secure, and most certainly more difficult or confusing to use.

If you’re an iPhone owner who’s as upset as I am, I’ve designed this helpful flyer that you can print a stack of and hand to the clerk at CVS, Rite Aid or anywhere else that refuses to accept Apple Pay. Simply put, you’re telling them that you’re going to take your business elsewhere until they come to their senses and accept your money via Apple Pay. Why any business owner would actually refuse a customer’s money in this economy is bewildering to say the least, but we need to let the corporate owners know we have choices and we chose not to give them our money.

Download the PDF version. If you want, sign your name at the bottom and then see they get into the hands of businesses in your area that insist on doing what’s better for them, instead of what’s best for the consumer.

You can also contact CVS and Rite Aid electronically and tell them that they need to support Apple Pay or risk alienating millions of iPhone users. The more our voices are heard, the harder it will be for them to ignore us.

Target Aims for Tolerance

As a small business owner, I know the dangers of one’s company taking public, political stances on firey topics. So when Minnesota based retail mega-chain Target came out in full support of gay marriage via new fund raiser this past week, I knew it was a courageous decision. Like my home state of North Carolina, this November MN voters will decide whether to put a gay marriage ban into the books. Not content to sit ideally by and let discrimination be written into their home-state’s constitution, Target has decided to take a stand and sell T-shirts to raise money for a group working to defeat the gay marriage ban in Minnesota.

Predictably, anti-gay marriage supporters are none-too-happy. Chuck Darrell, spokesman for Minnesota for Marriage said of Target’s decision – “Target is attacking traditional marriage, which is an incredibly misguided thing for them to have done. It’s an insult to the overwhelming majority of their customers.”

I never quite understand how traditional marriage supporters believe that by extending marriage rights to gays and lesbians, their own beliefs are “under attack”. How does it affect heterosexual’s rights to marry simply by allowing homosexuals to do the same? It makes no sense to me and demonstrates the “our way or the highway” mentality of the anti-gay marriage mentality.

Standing up against hate is always tough especially when traditional marriage proponents are sure to call for a sweeping boycott, potentially costing Target millions in revenue. Just ask North Carolina’s own Replacements Ltd., one of the country’s largest suppliers of replacement silver, china and glassware what happened when they took a stand against NC’s Amendment 1. Hostile letters poured in, customers cancelled their business and the owner’s personal safety was in doubt. Unlike Bank of America, Duke Energy or any of the other NC Fortune 500 companies that stayed conspicuously silent during the run-up to A1, Replacements Ltd. took a stand and in so doing, earned the respect of those of us who support gay marriage like myself.

I’ve always enjoyed shopping at Target brand stores and now I have a new reason to frequent their chain over their competitors, which I fully intend to do. It takes guts and wherewithal to do what Target has done and they seem to have both in abundant supply. Such companies deserve both our praise and our business.

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Greensboro Joins the Cult of Mac

After several false starts, months (even years) of waiting, and disputes with their retail neighbors, the new Greensboro Apple Store finally opened this past weekend. Although I’ve done my fair share of waiting in line for openings, this time things were a bit different. The level of excitement and enthusiasm as we stood in line Saturday morning was surreal. We arrived a little after 7am and were about 20 people from the front of the line. We came prepared and dressed in layers to keep warm.

The morning was spent swapping Mac stories and meeting new people. The day before a group of my friends and I from the Iconfactory stopped by the unopened store and happened to run into a WXII News crew. They had asked us why we were looking forward to having our own Apple Store and we even managed to get in a plug for Twitterrific.

When the moment of truth arrived and the doors finally opened, we were greeted like rock stars courtesy of the whoops and cheers from the store employees. After running down the line and high-fiving over 20 people, I can start to understand why some think Mac users are part of a geeky “cult”. We browsed the hardware, and Talos even ended up becoming the 1st official paying customer in Greensboro. After about 30 minutes we made our way to the exit, went outside and was greeted with our first real glimpse of the true size of the line waiting to get in. Checking out the photo essay from the News & Record it’s easy to see just how many people had come for the opening. Absolutely incredible.

While the store opening itself was a wonderful and throughly geeky experience, I’m more gratified to finally have a place locally where I’ll be able to go and purchase new Apple hardware, learn new software and have repairs made. The staff at the Apple store are always on call to help users with any need and I plan to avail myself of their hospitality every chance I get. From all of us, to all of you, welcome to Greensboro, Apple!

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Greensboro Apple Store Opening Set

According to an unofficial announcement in the News & Record, the date for the opening of the Greensboro Apple Store has been set as Sat., February 21st. The new Apple store at the Shops at Friendly Center is reported to be North Carolina’s largest and promises to be a Mecca for Apple fans across the triad. All this is conjecture of course since there has been no official word from the Apple retail website.

Center hours are from 10am – 6pm on Saturdays, so I think it’s safe to assume the new store will open at 10am that day. I and a bunch of the guys from work will definitely be attending the opening so perhaps we’ll see you there. Just watch for the gaggle of geeks wearing the Iconfactory t-shirts. Just one more week folks!

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Greensboro Apple Store Update

Yep, it’s still there and it’s still being worked on. The only visible difference on the facade of the future home of the Greensboro Apple Store is the corporate logo and URL that’s been added in the past week. My friends Anthony, Louie and David managed to sneak a peek inside when nobody was looking and reported that the Genius Bar logo is on the wall, and the interior is coming along. They said it seemed “big”, but I’m dubious since there’s no displays, shelves, etc yet.

At any rate, if the word on the street is true, hopefully sometime in February we’ll have a new place to go and buy shiny new Apple hardware in Greensboro. All of us at the Iconfactory can hardly wait. You can be sure we’ll be right there in the front of the line when the store opens. If you want to see the latest pictures of the store, head over to my Flickr page for some pictures that no one but Apple junkies would find thrilling.

UPDATE: A little bird, no not that one, told me that the Greensboro Apple store should be done and open by Valentine’s Day. Keeping my finger’s crossed!

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Greensboro Gets a Slice of Apple

While we patiently wait for the new Apple Store to open at the Shops At Friendly Center here in Greensboro, a small bit of placation has appeared in the meantime. Yesterday when I walked into the Best Buy off of Stanely Road, low and behold part of the formerly all Windows PC section had been ripped out and replaced with an ultra-mini Apple Store. Right where Toshiba laptops, Dell desktops and other Microsoft loving hardware had stood was the familiar spartan trappings of Steve Jobs’ retail store. It was like the Borg had sliced out a 15×20 foot section of the Southpoint Apple Store in Raleigh, and transplanted it directly into the middle of Best Buy, carpeting and all.

While a surreal experience, it was great to finally see someplace in Greensboro where Apple products can be purchased. Since we lost our local CompUSA back in December, if you wanted to pick up a new MacBook or iMac, you had to make the trek to Raleigh or Charlotte. The inclusion of Apple goods in Best Buy is an impressive about face for two companies that have not always been on the best of terms. I think mini-stores like this one in Greensboro are a testament to Apple’s growing popularity and the strength of the brand. No matter what caused it, I’m just glad to see a tiny bit of Apple in Greensboro once again. Maybe now I can stop driving over to Friendly once a week to check on any signs of life. Nah!