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Time Warner’s Predatory Pricing

Like many communities across the country, Greensboro is attempting to lure internet giant Google to the area to lay the foundation for their super-fast broadband service. City officials have begun to mobilize and there is even a Facebook group that has cropped up where citizens can show their support for the project. I missed the following video when it first was posted, but thanks to a comment posting by Jim Caserta at Ed Cone’s blog, it was brought to my attention.

The town of Wilson, NC has become famous in these parts for launching their own, privately held high-speed fiber network. They did this despite enormous pressure from Time Warner Cable. The network in Wilson is also noteworthy because it has demonstrated what Time Warner is willing to do in order to put such locally owned high-speed networks out of business. Catharine Rice gave a presentation recently that outlines the kinds of price slashing TWC is willing endure in order to hold onto business, even while customers in nearby Raleigh have seen their rates rise from 5-50%. We can’t see the data she’s presenting in this clip, but it’s not necessary, the facts speak for themselves.

Time Warner cable has had a monopoly in North Carolina for far too long and I firmly believe that Google’s entry into the region would serve all of us well. I wasn’t able to make it to the initial community meeting to discuss ideas on how to lure Google to the Triad, but I damn will make the next one. I’m tired of paying ever-increasing cable rates for inferior broadband service. I can’t record HD shows in my Time Warner DVR because half the time they’re not available when I tune them in. The price breaks the people of Wilson are getting are almost obscene compared to what we pay here in Greensboro and it’s high time we let them know. I’ve had enough.

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Telling Time Warner What It Can Go Do with Itself

I received a call at the office yesterday from a Time Warner rep offering info on digital phone service and how Time Warner could “save me tons of money” on our phone bills. I told the woman to email me about the pricing structure, all the while resisting the urge to lash out in anger about Time Warner’s proposed bandwidth cap and rate hike.

Reports today that Time Warner is “revising” its plans and, as expected, increasing the limit on bandwidth to try and satisfy upset customers regarding the ridiculously low limits initially proposed. As a stop gap measure the company is now saying that for a mere $150 a month, users will have “virtually unlimited” bandwidth available to them.

So let me get this straight. I’m supposed to be happy that my current cable bill is going to go from $39 a month for a true unlimited connection to $150 a month for something that can’t even be guaranteed? That’s in addition to my cable TV bill. To top it all off, TW now says these new plans will start in August instead of the “fall”.

What planet does Time Warner thinks it lives on?!

As Time Warner continues to lose more and more respect in the eyes of consumers, events are starting to whirl and people are starting to take notice. Ed Cone points to an article at Wired that calls into question Time Warner’s excuses of higher expenses. Turns out bandwidth costs have been decreasing not increasing as they’ve insisted. More proof that this change isn’t about costs, as I said before it’s about control.

Our local leaders are starting to wake up too, which is a good thing because until the Triad gets some serious internet competition, Time Warner’s pretty much got us over a barrel. Don’t stop writing people and don’t stop calling to complain. The worst thing you can do as a consumer is to become complacent and think it’ll all just work itself out. And if you happen to work in the Time Warner sales force and made a call to me last Thursday, get ready for an earful when I call you back on Monday. Then go play my call to your managers so they understand they’re about to lose a valuable business customer thanks to your company blatantly screwing over its consumer division.