You Just Lost A Customer

News today that some businesses have begun disabling the NFC readers in their retail locations so as block customers from using Apple Pay. When I read this, I have to say it filled me with rage. I don’t yet own an iPhone 6 or 6 Plus, but I will soon and one of the reasons why I’ve been looking forward to owning one is the secure, easy transactions that Apple Pay represents. Now we learn that a group of merchants wants to introduce their own payment processing system, one that favors the merchants by eliminating credit card fees, but is most likely far less secure, and most certainly more difficult or confusing to use.

If you’re an iPhone owner who’s as upset as I am, I’ve designed this helpful flyer that you can print a stack of and hand to the clerk at CVS, Rite Aid or anywhere else that refuses to accept Apple Pay. Simply put, you’re telling them that you’re going to take your business elsewhere until they come to their senses and accept your money via Apple Pay. Why any business owner would actually refuse a customer’s money in this economy is bewildering to say the least, but we need to let the corporate owners know we have choices and we chose not to give them our money.

Download the PDF version. If you want, sign your name at the bottom and then see they get into the hands of businesses in your area that insist on doing what’s better for them, instead of what’s best for the consumer.

You can also contact CVS and Rite Aid electronically and tell them that they need to support Apple Pay or risk alienating millions of iPhone users. The more our voices are heard, the harder it will be for them to ignore us.

You’ve Come a Long Way, Ollie!

While preparing for the onslaught of technical support that accompanies new releases of our most popular app – Twitterrific, I was curious about just how many updates we’ve actually released over the years. I looked back through the app’s version history as well as a fun timeline of Iconfactory software releases I created a few years ago to find this week’s 5.8 update is the app’s 50th since its launch in the summer of 2008.

If you had told me back then that we would still be coding and improving the little blue bird that could almost seven years later, I probably would never have believed you. Back then Twitterrific 1.0 was a fun, but unproven app for the then newly released iPhone from Apple. It was released along with the launch of the brand new App Store where users could browse hundreds (yes hundreds) of apps for their shiny new phones. At that time there was no official Twitter mobile client, I’m not even sure there were ANY other Twitter apps in the store at launch*.

Fast forward to 2014 and 50 updates later and we arrive at v5.8 for iOS 8. Given the rocky history 3rd party developers and Twitter have gone through the last few years, I’m honestly surprised we’re still here today. Over the years Twitter has focused more and more on controlling their own user experience and branding. This meant imposing design and interaction guidelines on 3rd party devs like the Iconfactory as well as capping the number of total users who can actually own Twitterrific. Thankfully, since Twitterrific was there at the very beginning, our token pool (at least on iOS) is quite large and we can afford to continue developing the app as long as it makes money. The same can’t be said for so many other smaller 3rd party Twitter developers who have either given up or sold their apps to other larger developers. One of the reasons why the Mac version of Twitterrific still hasn’t been updated is due to the limited number of user tokens available to us on the Mac platform, a policy I sincerely hope Twitter re-examines one day.

When I think of all the hard work, hand-wringing and ultimately, satisfied customers, Twitterrific has gone through over the years it really boggles my mind. Knowing that so many people use and love something you’ve created day after day is a wonderful feeling. You keep downloading and sending us positive feedback, and that motivates us to refine and improve the app. Twitterrific would never have flown as far and wide as it has if it wasn’t for all of our loyal customers, and for that we are truly thankful. If you’ve not tried Twitterrific in a while, I invite you to check it out. Everything old is new once again!

* There was at least one other 3rd party Twitter app in the store at launch – Twinkle.

Troubleshooting Broken App Store Downloads

For the past several weeks I was unable to download any app, paid or free, from the iOS App Store. Every time I tried, once I tapped the button to buy an app and input my iTunes password, the App Store would display the progress indicator as if it was about to download and then return to its default state. The app itself was never downloaded to my device.

At first I thought it was a temporary problem that would resolve itself. I tried restarting my iPhone and iPad (it was happening on both of my iOS devices) several times but that didn’t fix the issue. I tried signing out and back into iTunes via iOS Settings, but that didn’t seem to fix the issue either. I waited several days and tried again and again with no luck. My patience finally ran out and I made an appointment to see an Apple genius at my local Apple Store and thankfully he helped me resolve the issue. I thought I would share the steps he took with me for all those out there that might be having the same problem.

Here’s how he corrected the issue and got me back downloading apps on iOS:

1) Open iOS Settings > iTunes & App Store > tap your Apple ID and sign out

2) iOS Settings > General > Reset > Reset Network Settings

NOTE: This step will clear all of your current network settings including wifi passwords. You’ll have to re-sign back into all of your saved networks, but unless you have a ton of them, it really isn’t a big deal.

3) Restart your iOS device

4) Re-connect to your current network by re-entering your password

5) iOS Settings > iTunes & App Store > log back into your Apple ID account

If all goes as well as it did for me, you should now be able to download any and all apps from the App Store once again. Before you go through the steps of resetting the network connection completely, you might simply want to try logging out and back into your Apple ID first. The genius told me that this sometimes solves the problem, as does logging out and back into your account from another (different) device like a Mac.

Hopefully this process will work as well for you as it did for me and save you a trip to the Genius Bar. Good luck!

Space:1999 + LEGO = WIN!

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Builder Joe Klang recently posted images from his LEGO construction book Build Your Own Galaxy in which he features a few builds based on the cult 70's science fiction TV series Space: 1999 and if you're a fan of the show like I am, the results will … [Continue reading]

The Eyes of Alfred Hitchcock

This clever and somewhat disturbing collection of moments from the films of Alfred Hitchcock is mesmerizing, strange and totally amazing. It also reminds me just how many of his films I've yet to see. I'm going to make an effort to correct that … [Continue reading]

One Perfect Shot: Star Trek’s ‘The Conscience of the King’

The Enterprise is called to Planet Q by Dr. Thomas Leighton, a research scientist and friend of Captain Kirk. Leighton's suspects Anton Karidian, the leader of a Shakespearean acting troupe currently on the planet, is, in fact, Kodos "the … [Continue reading]

Muting Messages in iOS 8

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One of the most useful (and hidden) features I've come across in iOS 8 is the ability to mute IM threads in Messages. Think of it like Do Not Disturb but on a case by case basis. I first noticed it by accident when a tiny crescent moon icon appeared … [Continue reading]